Reaching maturity in government use of social media

As those of us in the Northern Hemisphere come out of the dog days of summer and our thoughts turn from vacations to our regularly scheduled lives, what better time to pause for a moment in the calm before the storm to think some “big thoughts” about the world around us? For those who work in or with governments, any list of “big thoughts” should continue to include the transformation of government by social media. In fact the impact of social media on government has been such that it no longer feels like a new hot trend, but an increasingly normal part of doing business. And while that is a positive sign in that it indicates that social media use is reaching a certain level of maturity, when we look just below the surface we still see there is much to understand about what is happening.


Originally published on on 21 August 2015.

©OECD Observer September 2015

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